This guide will help your organization become acquainted with Dock’s platform quickly and easily. We cover how to set up your account details and parking lot features so you can start using our technology to its fullest potential!
Dock’s Welcome email contains a Stripe onboarding link. Please click this link, follow the instructions and complete this step as soon as possible. A connect account is required in order to activate your parking lots.
Navigate to the “Places” tab and click “Add New Place” in the upper right hand corner. Then fill out the simple form and press “CREATE”. Your first location with Dock is now created!🎉
After creating the locations, it's time to assign them to a QR code. The Dock system allows you to either generate a QR code for the location directly through the platform or link the Dock location to an already existing dynamic QR code under your control.
If you are assigning the Dock location to an existing QR code, and that location is currently operating, we suggest assigning the QR code after completion of this quick start guide.
Navigate to Pricing Tier and confirm all revenue settings are correct, to include: Tax, Service Fee and Merchant Fee settings.
You are now ready to create the Rates for your new location(s). Within the Dock platform, Rates are first created within the “RATES” tab before they are made live in the “Assign Rates” tab. Navigate to the “Rates” tab and click “CREATE RATES” to begin creating your location(s) rates.
Once rates are created, they then need to be made live via your “Assign Rates” tab. Navigate to the “Assign Rates” tab and click “Assign Rates” to begin making your rates live.
Once you complete the 6 steps listed above, your location will now be ready to go live. There are a number of other features available through the Dock dashboard. You can find explanations and demo videos for these features below:
The Subscriptions dashboard is used to monitor and create new monthly and custom parking subscriptions. This dashboard allows you to manage refunds, track/adjust subscriptions and even create new subscriptions.
If you have a list of individuals who should be valid on the location all the time (without payment or validation) then you will add them to the Permit’s dashboard. Once added to the permits dashboard, license plates will be excluded from any integrated parking enforcement partner.
Monitor transient reservations and issue refunds.
Track real-time transaction logs.
Get insights on performance with four types of reports.
Create, assign and manage validation codes.
Customize what your users see through the chatbot.
Update password and customize dashboard appearance.
Control access levels and invite others to the Dock platform.